You can speak to our Compliance Partner who can be contacted on 0844 770 7721. You can also contact us in writing, or by email at:
You can also refer your complaint to the Financial Ombudsman Service if we don’t resolve the matter to your satisfaction. The Financial Ombudsman Service can help resolve disputes between firms and their customers, they’re entirely independent, and the service is free.
You can contact the Financial Ombudsman Service at: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Phone: 08000 234 567 or 0300 123 9123
In addition to the above you can also contact the European Online Dispute Resolution service by visiting their website: ec.europa.eu/consumers/odr
FCA registration number: 717959